Hotel Policies & Cancellations

​Cancellation Terms: The cancellation policy is specific to the rate type you selected during your booking. Please refer to your Booking Confirmation Email for the exact deadline and terms applicable to your reservation (e.g., Flexible vs. Non-Refundable).

​Check-in / Check-out: Check-in starts at 13:30. Check-out is until 10:30 AM.

​No-Show: In case of a no-show without prior notice, the terms of your specific booking rate will apply.

Secure Payments: All reservations are processed via Secure SSL Encryption.We accept payments credit/debit cards, and cash upon arrival (depending on the booking type).

  • ​Damages: Guests are responsible for any damage caused to the hotel property during their stay.
  • Non-Refundable Rate: These bookings cannot be cancelled or modified for a refund.
  • ​How to Check: Please refer to your Booking Confirmation Email for the exact cancellation deadline and terms applicable to your specific reservation.
  • ​Modification of Booking:If you wish to change your dates, please contact us via WhatsApp or email. Modifications are subject to availability and potential rate differences.

Privacy Policy (GDPR Compliance)

​1. Data Collection: We collect your name, email, phone number, and ID details solely for registration and communication regarding your stay.

2. Purpose: Your data is used to manage your booking and fulfill local legal requirements for hotel guests in Albania.

3. Payment Security: We use a PCI-DSS compliant payment gateway to process all card transactions. We do not store your credit card information on our servers. All payment data is encrypted and handled securely.

4. Your Rights: You may request the deletion of your contact details after your stay, provided all financial obligations are met.